Privacy Policy

Who we are

La Maison Du Rêve is an independent dressmaking and alterations atelier in Nottingham. This notice explains how we use personal information when you visit our website or contact the atelier.

Information we collect

We may receive your name, telephone number, email address, photographs of garments, event date, appointment details and any information you choose to share when you contact us by telephone, email or in person. Our hosting provider may also record limited technical information, such as an IP address and browser details, for security and operation of the website.

How we use your information

• To reply to enquiries and provide quotations or general guidance.
• To arrange fittings, manage appointments and deliver requested services.
• To maintain business, payment and accounting records where required.
• To protect the website and prevent misuse or fraud.

We use personal information where it is necessary to take steps at your request, perform our agreement with you, meet legal obligations or pursue our legitimate interest in running the atelier.

Cookies and external links

The website may use essential cookies required for security and administration. Google tag is installed to help measure website use and interactions with contact links. Links to Instagram, Google Maps and Google Reviews take you to third-party services whose own privacy policies apply.

Website enquiries and the atelier assistant

Our enquiry form collects the details and optional garment photographs you submit so we can assess your request and contact you. Enquiries are stored in our website system and sent to the atelier by email.

The website also offers an automated AI assistant. Its responses provide general guidance, not a confirmed quotation or appointment. Please use our enquiry form, email or telephone for personal enquiries, and avoid entering sensitive personal information in the chat.

Sharing and international processing

We do not sell personal information. Information may be processed by trusted providers that support our website, email and communications, including Hostinger, WordPress, Yahoo and Google when you choose to use those services. Some providers may process information outside the United Kingdom under their own safeguards and terms. We may also disclose information where the law requires it.

How long we keep information

We keep enquiries, appointment details and client records only for as long as reasonably necessary to provide our services, manage the client relationship, resolve queries and meet legal or accounting requirements. We then delete or securely dispose of information that is no longer needed.

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction or objection to its use, and to request transfer of information. You may also withdraw consent where consent is the basis for processing.

To make a request, contact us using the details below. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Contact us

La Maison Du Rêve
6 Kings Walk, Nottingham NG1 2AE
Telephone: 0115 784 5220
Email: hello@lamaisondureve.co.uk